Refund Policy

30-day money-back guarantee

PMAAZ NIL Hub is a service of Gilbert Services Southwest. We want you to be confident in your purchase. If you are not satisfied with a Premium subscription (monthly or yearly), you may request a full refund within 30 days of the original order date, no questions asked.

How to request a refund

Gilbert Services Southwest is the seller of record; payments and refunds are processed through Stripe. To request a refund:

1. Contact us through the Service using the email address you used at checkout, or reply directly to your payment receipt email.
2. Tell us which charge you would like refunded (the date and amount shown on your receipt).
3. We will confirm and process the refund to your original payment method.

Approved refunds are typically issued back to the original payment method within 5-10 business days, depending on your bank or card issuer.

Renewals and cancellations

Premium subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time by contacting us; you will keep access to Premium features until the end of the current billing period. Cancelling stops future renewals but does not, by itself, trigger a refund of the current period.

For yearly subscriptions renewed automatically, you may request a refund of a recent renewal charge within 14 days of the renewal date if you have not made substantial use of the Service during that renewed period.

Exceptions

Refunds may be declined where there is clear evidence of fraud, abuse of the refund process (for example, repeated refund requests from the same customer), or a violation of our Terms & Conditions.

Chargebacks

Please contact us before initiating a chargeback with your bank. We will always try to resolve the issue directly first.

Contact

For questions about a specific charge or refund, reach us through the Service or reply to your payment receipt email. See also our Terms & Conditionsand Privacy Notice.