Refund Policy

30-day money-back guarantee

PMAAZ NIL Hub is a service of Gilbert Services Southwest. We want you to be confident in your purchase. If you are not satisfied with a Premium subscription (monthly or yearly), you may request a full refund within 30 days of the original order date, no questions asked.

How to request a refund

Our order process is conducted by our reseller Paddle, who is the Merchant of Record for all our orders. To request a refund:

1. Go to paddle.netand enter the email address you used at checkout to look up your order.
2. Select the transaction and choose the refund option, or contact Paddle support from that page.
3. Alternatively, contact us through the Service and we will help you initiate the refund with Paddle.

Approved refunds are typically issued back to the original payment method within 5-10 business days, depending on your bank or card issuer.

Renewals and cancellations

Premium subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from your account or from paddle.net; you will keep access to Premium features until the end of the current billing period. Cancelling stops future renewals but does not, by itself, trigger a refund of the current period.

For yearly subscriptions renewed automatically, you may request a refund of a recent renewal charge within 14 days of the renewal date if you have not made substantial use of the Service during that renewed period.

Exceptions

Refunds may be declined where there is clear evidence of fraud, abuse of the refund process (for example, repeated refund requests from the same customer), or a violation of our Terms & Conditions.

Chargebacks

Please contact us or Paddle before initiating a chargeback with your bank. We will always try to resolve the issue directly first.

Contact

For questions about a specific charge or refund, visit paddle.net or reach us through the Service. See also our Terms & Conditionsand Privacy Notice.